Research, Content & Customer Support Specialist

Grace is a versatile support professional with a strong blend of creative and operational skills. With experience in

• Research and blog writing

• Website updates

• Customer service Support

She helps businesses maintain a strong online presence while keeping their clients engaged and satisfied.

She has written and managed content for Nonprofit organizations and startups grow, ensuring that every article is well-researched, clear, and aligned with company goals. Beyond content creation, Grace also assists with updating website pages, organizing information, and improving user experience.

Known for her patience and problem-solving mindset, she provides friendly and reliable customer service while using CRM tools such as Zoho inventry tool, making sure every customer feels heard, supported, and keep information organized.

Whether she’s drafting an article, researching industry trends, or responding to customer inquiries, Grace’s goal is simple: to communicate clearly and make things easier for both teams and their audiences.