Frequently Asked Questions
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Your Village Studio is a curated connector platform that introduces clients to vetted independent virtual assistants. We focus on thoughtful matching and professionalism.
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Getting started is simple. You submit your request to us. We review your request and introduce you to a vetted assistant who aligns with your scope and availability. If it feels like a fit, you and the assistant move forward under your own agreement.
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Yes, you sign a contract directly with the virtual assistant.
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You pay your virtual assistant directly using the payment method outlined in your agreement with them. Your Village Studio does not collect or process service payments at this time.
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We only collect the information necessary to understand your needs and facilitate introductions. Once you begin working with an assistant, access and system credentials are handled directly between you and your assistant.
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We do not guarantee specific results, as outcomes depend on many factors. However, we guarantee professional service, timely delivery, and dedicated support to help you achieve the best possible results.
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No. Each assistant operates as an independent business.
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Because the agreement is between you and the assistant, service issues are handled directly between you. If a relationship is not a good fit, we can facilitate a new introduction when possible.
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Assistants are interviewed and reviewed for professionalism, communication skills, reliability, and technical capacity before being included in our vetted roster.
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No. Once introduced, the working relationship is directly between you and your assistant. We do not supervise day to day work.
